All case studies
Telecom / enterprise · OCS, billing, ERP, customer balances
Billing and ERP reconciliation
OCS, billing, and ERP stopped being three versions of the customer balance. Night jobs produce a difference file with owners, not a spreadsheet in someone's inbox.
A UK finance and billing team
The constraint
Revenue assurance closed late because balances were matched by hand. OCS, the bill, and the GL drifted. Month-end was a negotiation.
What we did
A scheduled reconciliation: OCS vs billing vs ERP on agreed keys. Exceptions in a queue. No silent netting.
How it ran
Key design with finance, job in the existing batch window, exception UI for RA, hypercare across one month-end then the next.
What was true after
Month-end starts from the exception list, not from three extracts.
Stack in the room
OCSBillingERPRevenue assurance